We want your blim space order to arrive as it should. Please inspect your order after delivery and contact us promptly if something is not right.
Damaged, incorrect or missing items
If your order arrives damaged, is incorrect, or has an item missing, please contact us within 7 days of delivery at blimspace@gmail.com.
Please include your order number and clear photos of the affected item, outer parcel and internal packaging where relevant. For a missing item, please provide photos of the parcel and the items received.
Once your claim has been reviewed, we will work with you on an appropriate resolution. Depending on the circumstances and stock availability, this may include a replacement or a refund.
No change-of-mind returns
We do not accept returns or refunds for change of mind.
Handmade and hand-finished pieces
Many of the ceramics we carry are handmade or hand-finished. Variations in glaze, colour, texture, speckling, shape, brushwork, small pinholes and other subtle finishing differences can occur from piece to piece. These characteristics are part of the making process and are not generally considered defects.
Claim assessment
Each claim is reviewed on a case-by-case basis. blim space reserves the right to make the final determination on claim eligibility and the appropriate resolution, acting reasonably and in accordance with applicable consumer protection laws.
Before contacting us
Please retain the affected item and its packaging until we have reviewed your claim, as these may be needed for assessment. Please do not return any items before contacting us and receiving instructions.
This policy does not limit any rights you may have under applicable consumer law.