Terms of service

Terms of Service

Overview

Welcome to blim space.

This website, blimspace.com, is operated by blim space pte ltd, a company registered in Singapore (referred to as "blim space", "we", "us" or "our").

We operate this online store to offer a curated selection of tableware, lifestyle products and everyday objects from independent makers and design-led brands.

These Terms of Service ("Terms") govern your access to and use of our website and services, including any purchases made through our store.

By accessing our website or placing an order, you agree to these Terms, together with our Privacy Policy and other applicable store policies.

Please read these Terms carefully before using our website or purchasing our products.

Nothing in these Terms excludes or limits any rights you may have under applicable consumer protection laws.

1. Access and accounts

You may browse our website without creating an account.

When placing an order or creating an account, you agree to provide accurate, complete and current information, including your contact, billing and delivery details.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You must be legally capable of entering into a binding contract to make purchases from our store, or have the appropriate consent of a parent or legal guardian.

We reserve the right to suspend or restrict access to accounts involved in fraudulent, unlawful or otherwise prohibited activities.

2. Our products

We endeavour to provide accurate product descriptions, photographs, specifications and pricing.

However, colours and appearances may vary slightly depending on your screen settings, lighting conditions and the characteristics of individual products.

Many of the pieces we carry are handmade or hand-finished. Natural variations in glaze, texture, colour, shape, speckling and finishing are part of their character and are not generally considered manufacturing defects.

Product dimensions and capacities may also have minor variations where indicated.

These characteristics do not affect your statutory rights in relation to defective goods or products that do not conform to their descriptions.

We reserve the right to update product information, discontinue products or limit quantities available for purchase without prior notice.

3. Orders and acceptance

By placing an order, you are offering to purchase the selected products in accordance with these Terms.

After submitting your order, you will receive an order confirmation email acknowledging that we have received it.

All orders are subject to acceptance, payment verification, stock availability and our ability to fulfil the order.

We reserve the right to decline or cancel orders where reasonably necessary, including circumstances involving:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent or unauthorised transactions
Delivery restrictions or other fulfilment issues

If we cancel an order after payment has been collected, we will refund the amount paid for the cancelled items and any applicable shipping charges.

If you need to amend or cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but changes and cancellations cannot be guaranteed once an order has been processed or dispatched.

4. Pricing and payment

Product prices are displayed in the currency selected or made available at checkout.

Prices, promotions and discounts are subject to change without prior notice. However, changes will not affect orders that have already been accepted, except as otherwise permitted by applicable law.

The final order total, including applicable taxes and shipping charges, will be displayed at checkout before payment.

For international orders, additional customs duties, import taxes or related charges may apply depending on the destination country. Unless expressly stated otherwise, these charges are the customer's responsibility.

Payments are processed securely through Shopify and our authorised payment service providers.

By submitting your payment details, you confirm that you are authorised to use the selected payment method.

We do not independently store your complete payment card details.

5. Shipping and delivery

We ship from Singapore to local and selected international destinations.

Shipping availability, delivery charges and estimated delivery times are outlined in our Shipping & Delivery Policy.

Delivery timeframes are estimates and may be affected by courier operations, customs processing, public holidays or circumstances beyond our reasonable control.

We will take reasonable care in preparing and packaging orders for shipment. However, delivery delays or disruptions may occasionally occur.

Please ensure that the shipping address and contact information provided at checkout are complete and accurate.

Additional charges arising from incorrect or incomplete delivery information may be payable by the customer where reasonably incurred.

If your order arrives damaged, incorrect or incomplete, please contact us in accordance with our Returns & Refunds Policy.

Nothing in this section excludes or limits our obligations or your rights under applicable law.

6. Returns and refunds

We do not accept returns or refunds for change of mind.

If your order arrives damaged, contains an incorrect item or has an item missing, please contact us within seven (7) days of delivery, where possible.

Please provide your order number, a description of the issue and relevant photographs to assist us in reviewing your claim.

Claims will be assessed on a case-by-case basis. Depending on the circumstances and product availability, an appropriate resolution may include a replacement or refund.

blim space reserves the right to make the final determination on claim eligibility and the appropriate resolution, acting reasonably and in accordance with applicable consumer protection laws.

For full details, please refer to our Returns & Refunds Policy.

The seven-day reporting request does not extinguish any statutory rights or remedies that may apply after that period.

7. Product care and usage

We encourage customers to review the material, care and usage information provided on individual product pages before purchasing or using our products.

Certain materials and finishes may require specific handling, cleaning or storage conditions.

Unless expressly stated as suitable, products should not be assumed to be microwave-safe, oven-safe, dishwasher-safe or suitable for other specialised uses.

Please follow the applicable care instructions and product safety guidance.

We are not responsible for damage arising solely from improper use, misuse or failure to follow clearly provided care instructions, except where liability cannot lawfully be excluded.

8. Intellectual property

All content on our website, including text, photographs, graphics, website design, branding and other materials, is owned by or licensed to blim space and its respective rights holders.

The trademarks, designs, product names and creative works of the independent brands and makers we carry remain the property of their respective owners.

You may browse and use our website for personal, non-commercial purposes.

You may not reproduce, distribute, commercially exploit or otherwise use our website content without the appropriate permission, except where permitted by law.

Purchasing a product does not transfer any intellectual property rights relating to that product or its design.

9. Acceptable website use

You agree to use our website lawfully and responsibly.

You must not:

Use the website for fraudulent, unlawful or malicious purposes.
Attempt to gain unauthorised access to our systems or customer information.
Introduce viruses, malware or other harmful code.
Interfere with the security, functionality or normal operation of the website.
Reproduce or commercially exploit website content without authorisation.
Use automated tools in ways that compromise website security, disrupt services or unlawfully collect information.

We reserve the right to restrict access where reasonably necessary to protect our website, customers or business.

10. Third-party services and Shopify

Our online store is powered by Shopify, which provides the ecommerce infrastructure used to operate our website and process transactions.

Certain features, payment methods, shipping services and integrations may be provided by third parties and may be subject to their respective terms and conditions.

Purchases made through our store are transactions between you and blim space, not Shopify.

We are not responsible for independently operated third-party websites or services linked from our website, except to the extent required by applicable law.

We encourage you to review the relevant terms and privacy policies of third-party services before using them.

11. Privacy and personal information

Your privacy is important to us.

Our collection, use, disclosure and protection of personal information are described in our Privacy Policy.

By using our website or placing an order, you acknowledge that you have read our Privacy Policy.

Our website uses Shopify and other service providers to support ecommerce transactions and related operations.

Personal information may be processed by these providers as described in our Privacy Policy.

12. Communications and marketing

By placing an order, you agree that we may contact you electronically regarding your purchase, payment, delivery, account or other matters directly related to the transaction.

If you separately subscribe to our newsletter or consent to receive marketing communications, we may send you updates about new arrivals, brand launches and other store news.

You may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related messages.

13. Feedback and reviews

We welcome feedback, suggestions and product reviews from our customers.

By submitting reviews, photographs or other content to us for publication, you confirm that you have the necessary rights to share that content.

You grant blim space a non-exclusive, worldwide, royalty-free licence to use, reproduce and display content you voluntarily submit for publication in connection with our store, products and services.

We will not treat private customer service correspondence as consent for public marketing use.

We reserve the right to remove content that is unlawful, misleading, offensive or otherwise inappropriate.

14. Errors and inaccuracies

Occasionally, our website may contain typographical errors, inaccurate product information, incorrect pricing or other omissions.

We reserve the right to correct such information and update our website without prior notice.

Where an error materially affects an order, we may contact you to confirm the correct information or, where reasonably necessary and permitted by law, cancel the affected order and issue a refund.

We will act reasonably in resolving such situations.

15. Disclaimer and limitation of liability

We aim to provide a reliable shopping experience and accurate information about our products and services.

However, we do not guarantee that our website will always be uninterrupted, error-free or available.

To the fullest extent permitted by applicable law, blim space will not be liable for indirect, incidental or consequential losses arising from the use of our website or services, except where such liability cannot lawfully be excluded or restricted.

Nothing in these Terms excludes or restricts liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or restricted.

Nothing in these Terms affects your statutory rights in relation to defective goods, goods that do not conform to contract, or other applicable consumer protections.

16. Indemnification

You agree to be responsible for losses reasonably incurred by blim space as a direct result of your unlawful use of our website, intentional misconduct or material breach of these Terms, to the extent permitted by applicable law.

This provision does not require you to indemnify us for losses caused by our own negligence, misconduct or breach of applicable law.

17. Events beyond our reasonable control

We will not be responsible for delays or failures to perform obligations arising directly from events beyond our reasonable control, including natural disasters, severe weather, transport disruptions, customs delays, government restrictions or major service outages.

Where such events affect your order, we will take reasonable steps to communicate with you and seek an appropriate resolution.

This section does not limit any remedies available under applicable law.

18. Governing law and disputes

These Terms of Service are governed by the laws of Singapore.

Any dispute arising from the use of our website or purchases made through our store will be subject to the jurisdiction of the courts of Singapore, without prejudice to any mandatory consumer protection laws or rights to seek remedies in another jurisdiction where applicable.

We encourage customers to contact us first so that we may attempt to resolve any concerns promptly and fairly.

19. Severability and waiver

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as severed to the extent necessary, without affecting the validity of the remaining provisions.

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it subsequently.