FAQ

What payment methods do you accept?

We accept Visa, Mastercard, American Express and UnionPay credit and debit cards. Apple Pay and Google Pay are also available on supported devices and browsers. Available payment options are displayed at checkout.

How do I know my order has been placed?

You will receive an order confirmation email at the address provided at checkout. If you don't see it, please check your spam or junk folder.

Where can I find shipping and delivery information?

Standard delivery within Singapore is S$5 per order, with free delivery on orders of S$100 and above after discounts. For delivery times, international shipping rates and other shipping-related questions, please see our Shipping & Delivery page.

Can I change or cancel my order?

Please contact us as soon as possible with your order number. We will do our best to help before the order has been packed or dispatched, but changes and cancellations cannot be guaranteed.

Do you accept returns or refunds?

We do not accept returns or refunds for change of mind. If an item arrives damaged, is incorrect, or is missing from your order, please contact us within 7 days of delivery with your order number and relevant photos. Depending on our review and stock availability, a replacement or refund may be offered. Read our Returns & Refunds policy for details.

Are variations in handmade pieces considered defects?

Many of our pieces are handmade or hand-finished. Small variations in glaze, colour, texture, shape and finishing are natural characteristics of the making process and are not generally considered defects.

How should I care for my tableware?

Materials, dimensions, care guidance and food-use information are listed on individual product pages where confirmed by the maker. Please follow the instructions for each piece.